"My copy doesn't work," fans report problems with Marvel's Spider-Man 2 physical copies

Many players are already enjoying Marvel's Spider-Man 2; however, not everyone was as lucky. According to various reports, some physical copies of the game have a problem that allows users to correctly install the sequel from the disc.

This has prevented players from different regions from enjoying the title as expected. According to several reddit users, the installation starts normally when the game disc is inserted into the console; however, it stops when it reaches 36% and does not advance no matter how long they wait.

Due to the situation, many gamers raised their voices to demand a solution from PlayStation, as they believe their discs are defective. In a special publication, the community shared their theories and possible solutions.

Players report faulty copies of Marvel's Spider-Man 2

Quite a few gamers have commented that the installation of their game does not progress from 36% no matter what they do. Users claimed that they wiped their disk, tried to install without the Internet, turned on their console in safe mode and even reset it; however, nothing worked.

According to the publication, there are fans from several countries in Europe and America who have reported this problem with their physical copy. A reddit user stated that he works in a video game store and that he has had to attend to quite a few players due to this problem.

The user told that some discs have a scratch on the side of the label and that is the proof that it is a defective disc. So he invited all those affected to ask for a game change if they are in this case.

"If you look at your disc label side, orient it correctly you will see some text on the top around the edge, on the top right side it wal say something like 'playstation.com/legal'. If you have a scratch that goes trhough the 'y' of the word 'PlayStation' your disc is defect.

"We had multiple customers today who brought it back and after checking al the discs we found around 50 copies we had to send back," said the person, who shared an image showing a disk with the aforementioned damage.

As of this writing, neither PlayStation nor Insomniac Games have commented on this bug with physical copies of the game. So it's unclear what's going on and what the fix is.